EMC Powers Shared Services on Service Cloud
EMC Powers Shared Services on Service Cloud
Shared-services organizations face ongoing pressure to reduce costs and drive efficiency. Join this webinar to learn how EMC, a global leader in B2B IT infrastructure, uses Service Cloud to serve their internal customers--their employees--to overcome these challenges and transform operations for 15 distinct services, with additional service deployment planned. We'll cover how EMC: Drove greater efficiency and successfully managed greater than 150,000 requests per quarter received via shared services portal, email, and mobile; Improved internal customer experience (employees) by centralizing help from five disparate locations, to one place; Pivoted visibility from manually tracking 30+ files, to a real-time performance dashboard; Replaced two disconnected web forms with a self-service community, with the vision to replace 5+ more.
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