Driving Outcomes from Customer Experience Strategy to Salesforce Deployment
Driving Outcomes from Customer Experience Strategy to Salesforce Deployment
If CX Strategy and Salesforce implementations get out of sync, you can miss out on ROI. Join us to learn how to define Return on CX and thread business objectives and associated KPIs from CX strategy through the Salesforce delivery plan, with a tool that maps outcomes to the feature level. You'll also learn the new KPIs and measurement capabilities for CX, including new frameworks for CX dashboards available in Salesforce, and iterative Salesforce implementation methods that help you fail fast, succeed early.
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