Eurostar: Engaging Employees & Serving Customers Better
Eurostar: Engaging Employees & Serving Customers Better
Two decades ago, Eurostar reimagined the way people travel from the UK to Paris and Brussels forever. Today Eurostar is focused on delighting customers from across the Continent with the addition of new routes and the redesign of their entire fleet, including the addition of the new e320 train. Connecting more than 100 destinations across Europe, Eurostar sets the standard for international train travel. Join Eurostar CIO Antoine de Kerviler for an inside look at how Eurostar is enabling and aligning all employees to deliver the best experience. We'll explore Eurostar's strategy to improve the customer experience and grow the business, the technology strategy to align and enable employees across all areas of the business to support the new e320 introduction, the transition off Sharepoint and other legacy technology and into the cloud with Salesforce to enable the business transformation, and how employees share experience, knowledge, and real-time updates using Salesforce Communities and Salesforce native app Simpplr Social intranet.