PPL Tackles Common Customer Engagements Issues Across Multiple Channels

PPL Tackles Common Customer Engagements Issues Across Multiple Channels

Mark Douglas, CTO for Phonographic Performance, Ltd. (PPL), will discuss how a 3-year partnership with Acumen Solutions has transformed how PPL uses Customer Portal technology to engage with its performer and record company members across the recorded music industry. Join us as he focuses on the challenges of accommodating the varied ways in which they interact with their diverse membership.
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