Social Customer Service Panel: How the Visionaries Do It With KLM, AT&T & FedEx

Social Customer Service Panel: How the Visionaries Do It With KLM, AT&T & FedEx

Some predict by 2020 Social Media will be the number one support channel of choice by consumers. Are you ready? AT&T has had almost 1 million social engagement in the past 12 months. KLM has grown to 200 agents each producing $170,000 in revenue. Fedex has led the cultural charge internally to engage consumers on their turf in social media. Learn how industry leaders AT&T, KLM Airlines and Fedex differentiate from their competition delivering a unique social care experience.
Watch the latest videos from Salesforce.
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.

Join our ten-part series to hear top CEOs share their stories with host Monica Langley.

Meet today's most innovative marketers.
Hear how Trailblazers in education are ensuring class is in session for all.
Female leaders discuss challenging the status quo and forging a new path forward for everyone.

Discover more videos & live broadcasts on Salesforce LIVE.