Social Customer Service Panel: How the Visionaries Do It With KLM, AT&T & FedEx
Some predict by 2020 Social Media will be the number one support channel of choice by consumers. Are you ready? AT&T has had almost 1 million social engagement in the past 12 months. KLM has grown to 200 agents each producing $170,000 in revenue. Fedex has led the cultural charge internally to engage consumers on their turf in social media. Learn how industry leaders AT&T, KLM Airlines and Fedex differentiate from their competition delivering a unique social care experience.