Introducing Intelligent Service: Omni-Channel Presence and Routing
Introducing Intelligent Service: Omni-Channel Presence and Routing
Join us to learn how leading companies are delivering smarter service with Service Cloud's newest intelligent, real-time routing solution, Omni-Channel. Enabling companies to dynamically push the right work to the most qualified and available agent, we'll dive into how Omni-Channel improves agent efficiency and automates the distribution of agent work, all while preserving customer context.
Watch the latest videos from Salesforce.
A Single, 360 Shared View of Every Customer
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Leading Through Change
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.
The Inflection Point
Join our ten-part series to hear top CEOs share their stories with host Monica Langley.
Connections with Sarah Franklin
Meet today's most innovative marketers.
Driving Equity and Access Through Higher Education Admissions
Hear how Trailblazers in education are ensuring class is in session for all.
How Women Are Using Their Voices to Drive Change
Female leaders discuss challenging the status quo and forging a new path forward for everyone.