Delivering the Customer Experience Promise: The Customer-activated Enterprise

Delivering the Customer Experience Promise: The Customer-activated Enterprise

You know what your customers want and the service levels they expect, but can you deliver?  Join us to learn how TELUS Communications of Canada partnered with IBM + Salesforce to co-create service experiences that broke through the barriers of cumbersome internal processes, inconsistent access to information, and rigid systems to be responsive, agile, and pro-active when engaging with their customers. Hear directly from TELUS about how they designed and developed Customer-activated solutions for their enterprise.
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