Forrester: Transform Your Customer Service For The Age Of The Customer
Forrester: Transform Your Customer Service For The Age Of The Customer
Join Ian Jacobs, Senior Analyst at Forrester Research, as he shares insights into the ways newly empowered and connected consumers are forcing an evolution of customer service. Hear about new customer care experiences, including ambient knowledge, guided service, and embedded service experiences. This session will also lay out ways to better measure success in a modern servicing environment and advise on how to deliver proactive omni-channel service in today's age of the customer.
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