How DIRECTV is Transforming its B2C Call Center with Mission Critical Support
How DIRECTV is Transforming its B2C Call Center with Mission Critical Support
Learn how DIRECTV leverages Salesforce's Mission Critical Support (MCS) team to help transform overall B2B and B2C operations, including Residential Care Operations, serving over 20 million customers. MCS plays a critical role in helping DIRECTV revolutionize its customer experience through Salesforce's Service Cloud by accelerating innovation and minimizing business disruptions. Join this session and hear DIRECTV's IT leaders share their experiences partnering with MCS to deliver a flawless customer experience, while executing on their business transformation journey.
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