Service Cloud Roadmap - Part 1: The Agent Experience (2)
Service Cloud Roadmap - Part 1: The Agent Experience (2)
You don't want to miss this sneak peek into the future of agent experience. The Service Cloud Product Management team will share many exciting new features that will allow you to deliver amazing customer service in an increasingly connected world. We will give you a preview of the next two releases of the Service Cloud Console - our Smart Agent Desktop, Case Management, Omni-Channel agent presence and real-time routing, Social Customer Service, Service Intelligence and much more. The focus will be on demos and prototypes rather than slides. We love to hear feedback directly from our amazing customers and partners. We can't wait to see you in person! LIVE survey to influence the roadmap: http://bit.ly/df15agent2
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