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The Art of Amazing Your Customers

The Art of Amazing Your Customers

You can have the best systems and processes in the world, but those can be copied or bought by your competitors. What really makes a difference is the people — and how they are led. Join Shep Hyken, author of The Cult of the Customer and The Amazement Revolution, as he discusses how to:

-Infuse your customer service with the culture and vision shared by your leadership
-Build a powerful customer service strategy
-Be proactive when servicing your customers, and embrace negative reviews

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal best-selling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
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