Series Pass: The Art of Amazing Your Customers
You can have the best systems and processes in the world, but those can be copied or bought by your competitors. What really makes the difference is the people — and how they are led. Join Shep Hyken, author of The Cult of the Customer and The Amazement Revolution, as he discusses how to:
• Infuse your customer service with the culture and vision shared by your leadership
• Build a powerful customer service strategy
• Be proactive when servicing your customers, and embrace negative reviews
This webcast will put you in a better position to deliver outstanding customer experiences in today’s competitive market.