Are short-sighted design decisions from 5 years ago keeping your company from fully leveraging Salesforce? Are your users constantly reaching out to you because they can't perform a simple task? Does the system seem like a burden to everyone involved instead of a time-saver? It can be hard to introduce users to a new system, but it can be even harder to re-engage them when there's a history of admin missteps. Whether you're dealing with a fixer-upper or a demo job, we'll help you understand the implications and best approaches to starting over, how to learn from past mistakes, and how to set proper expectations and re-launch Salesforce with a brand new, user-centered perspective.