Building A Modern Call Center and a Soft Phone App using Lightning Open CTI

Building A Modern Call Center and a Soft Phone App using Lightning Open CTI

Developers can use a CTI (Computer-Telephony Integration) toolkit provided by Salesforce to build soft phones that integrate Salesforce with third-party CTI systems like Twilio. In this session you will learn how to leverage the Lightning platform as well as common HTML5, Javascript and CSS skills to use the new Lightning Open CTI toolkit, in order to build a beautiful and modern soft phone. We will walk you through how to build a demo soft phone from scratch using this toolkit. Beginner or intermediate HTML/JS/CSS skills will be fine.
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