Global Research: State of Service 2016

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Global Research: State of Service 2016

Join us as we cover the most comprehensive cross-industry and cross-geographic services research gathered from over 3,000 global customer services leaders on the most common goals, obstacles, and success measures for today's service teams, what sets high-performing service organizations apart from underperforming teams, and the areas in which service is supercharging efforts to grow business, gain market share, and delight customers in 2016 and beyond.

Videos Along the Trail

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Join us as we discuss how AI is affecting our industry and highlight ways you can start to deliver a smarter customer experience.

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Connected Field Service and Customer Engagement

Join us to learn how analytic power, IoT data, and mobile experience design come together to redefine field service.

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Designing for Salesforce Adoption

Join us to learn how Human-Centered Design can be a powerful technique to accelerate adoption and usage of Salesforce products.

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Global Research: State of Service

Join us as we cover the most comprehensive cross-industry and cross-geographic services research on success for today's service teams.

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Lead with Self-Service: Help Your Customers, Help Themselves

By prioritizing self-service, your customers will help themselves to solve their issues. Join us to learn why it pays to lead with self-service.

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