Program Management: Case Management, Call Centers, and More
Program Management: Case Management, Call Centers, and More
Many human services organizations use cases to put their clients at the center of everything they do. The Adelante Development Center built a call center case-based system on Salesforce to track calls and registrations, to remind participants about programming via phone and SMS, and much more. With Community Cloud, Hamilton Families has tripled its success rate of helping families from homelessness into housing using Process Builder and Flows to streamline how case managers create and close cases.
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