Acting Human: Designing Conversations in an Era of Automation

Bots are hot and conversations are the future of interfaces. Enough with taps and swipes and smushing our fingertips into glass for every request. Why can't we just tell you what we want? Well, thanks to recent advances in artificial intelligence, you can. But it's not quite as easy as it seems. Delivering world-class experiences for your customers means interacting with them on their terms, in their language, at their pace. And doing so, with empathy, is still a bit tough for our dear robot friends. That's where you come in. Join us to learn how to design engaging conversational interfaces that fit more naturally into your customers' lives. We'll walk you through how to sprinkle empathy into every interaction and you'll even prototype a chatbot personality that fits your brand.