Knowledge is a Catalyst for Driving Performance

Knowledge is a Catalyst for Driving Performance

Many companies approach Knowledge management as a fundamental requirement for supporting efficiency within their organizations.  While that is important and true, Knowledge can – and should – be used for much more.  In addition to driving organizational efficiency, Knowledge can be used to increase customer satisfaction, speed ramp-up time for new employees, and generate more conversions in marketing and sales.  Perhaps most importantly, Knowledge can be used as a vehicle for sharing information across teams, promoting a cross-functional cohesion that will be readily apparent to your customers.  Come learn how Expedia is leveraging – and tracking the impact – of Knowledge across their business.
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