Collaboration: Accelerating Value for Customers
Collaboration: Accelerating Value for Customers
Collaboration has become the glue that ties Tyco Field Service, Sales, and Support in the quest to delight customers and trounce the competition. The customer experience can go wrong at so many points in the process and for issues as seemingly silly as the wrong screws in a kit or the smallest typo in an order request. Join us to hear how Tyco has set up the collaboration space and disciplines that simultaneously streamline the resolution of these issues and enable the institutional learning that minimizes their recurrence.
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