An Omni-Channel Approach to Improving Telecom Business Results
An Omni-Channel Approach to Improving Telecom Business Results
SMB customers interact with their service providers through a variety of digital and assisted channels. Like consumers, they expect a seamless, consistent and personalized experience in choosing the service providers they do business with. Join this session to learn from Jennifer Rigby, Head of channels and innovation for O2 UK, on how her company maximized market share in the small-to-medium business sector using an omni-channel approach based on Salesforce.
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