Driving Change is Hard. Let's do it Anyway! Stories from the Front Lines
Driving Change is Hard. Let's do it Anyway! Stories from the Front Lines
Change is hard. But it can lead to greater efficiency, value, and impact. Creating custom fields, objects, and workflow rules is easy, but tension and frustration may arise for admins and users if best practices are not followed. Hope International will share how it combated this challenge by creating a governance team to invite cross-departmental perspectives into decision-making after migrating to a new Salesforce instance. Urban Institute developed the Embed Method, a four-week setup and training program accelerate Salesfore adoption and foster interactions and understanding between teams.
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