When Technology Becomes Human: Evolving Social Care In the Chatbot Age
When Technology Becomes Human: Evolving Social Care In the Chatbot Age
As social media evolves into the age of mobile messaging networks and chatbots, KLM Royal Dutch Airlines is turning social media into a third entry point for their customers. Join us to learn how to balance automation with a personal touch through the power of CRM, making it possible to deal with a growing number of social media interactions and ever higher customer expectations.
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