A small and passionate team of Salesforce Service Cloud Success Specialists designed, built, and launched a highly customized Service Cloud console to manage their case load more efficiently and showcase Service Cloud console technology. Relying only minimally on IT resources, this grassroots effort resulted in a totally smokin' hot console in less than 3 months, from idea to go-live. The 100% declarative functionality takes full advantage of some of our best features - Case Feed, Macros, integrated Knowledge, and more! It's tailor-made for the way they work, and has already generated some great buzz in the community. Join us to learn how the console definitely improves user efficiency, allowing Specialists to take on an increased case load while delivering the white-glove experience.