Supercharged Success: Building a State-of-the Art Service Cloud Console
Supercharged Success: Building a State-of-the Art Service Cloud Console
A small and passionate team of Salesforce Service Cloud Success Specialists designed, built, and launched a highly customized Service Cloud console to manage their case load more efficiently and showcase Service Cloud console technology. Relying only minimally on IT resources, this grassroots effort resulted in a totally smokin' hot console in less than 3 months, from idea to go-live. The 100% declarative functionality takes full advantage of some of our best features - Case Feed, Macros, integrated Knowledge, and more! It's tailor-made for the way they work, and has already generated some great buzz in the community. Join us to learn how the console definitely improves user efficiency, allowing Specialists to take on an increased case load while delivering the white-glove experience.
Watch the latest videos from Salesforce.
A Single, 360 Shared View of Every Customer
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Leading Through Change
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.
The Inflection Point
Join our ten-part series to hear top CEOs share their stories with host Monica Langley.
Connections with Sarah Franklin
Meet today's most innovative marketers.
Driving Equity and Access Through Higher Education Admissions
Hear how Trailblazers in education are ensuring class is in session for all.
How Women Are Using Their Voices to Drive Change
Female leaders discuss challenging the status quo and forging a new path forward for everyone.