Gaining Enterprise-Wide Cooperation for Customer Service Excellence
Today's "as a service" economy and the proliferation of digital channel offerings creates a challenging landscape for contact center leaders wishing to deliver great, differentiated customer service. Join us as ICMI's Justin Robbins explores the contact center's role in an organization's overall customer service strategy with special guest Mike Hargis from Lifelock. Topics of discussion will include the infamous disconnect between marketing and the contact center, how to influence the adoption of new channels, and more. Learn how the contact center can play a more strategic role in the planning and delivery of their company's overall service strategy.