Forrester Research: How To Retain Agents & Make Them Happy

Forrester Research: How To Retain Agents & Make Them Happy

As customer service leaders seek try to manage customer journeys and invest in a myriad of new customer-facing channels, they often overlook their most important constituent: the service agent. Join us as Forrester discusses the latest trends in agent productivity and empowerment considering technology, culture, and contact center workplace trends that make up the new model for agent productivity and engagement.
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