Weaving Social Into Your Customer Care Process
Weaving Social Into Your Customer Care Process
Thousands of times each day, consumers around the world turn to Social Networks to get their problems solved and their questions answered. Brands have recognized this and are meeting their customers on their favorite Social Networks. It's an investment in time and money, and the investment is paying off. Customers are getting faster resolution through their channels of choice, and brands are experiencing improved agent productivity, higher net promoter scores, and quicker response times. Activision & Sony are two of one of the most iconic brands in the gaming experience world. In the age of social media, the online world can magnify one person’s problem by millions Join us to hear from Tim Rondeau, Activision's Senior Director of Player Support & Coleen Chew, Sony's Manager of Social Support who's teams are creating amazing customer experiences through a true multi-channel customer engagement model.
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