Digital, Speed & Innovation: Addressing Massive Expectations in Retail Banking
Digital, Speed & Innovation: Addressing Massive Expectations in Retail Banking
Banking continues to undergo massive forces of transformation. The continued rise of the fintechs is adding further pressure to reimagine the banking experience and make it simple, frictionless, and totally digital. Modern banking is not so much about transactions, but adding unique value at those moments where it makes most sense for customers based on their unique profile, journey and needs. In this session, we will explore the core concepts of digital banking from a value-added experience perspective using CRM to deliver digital banking services, and we'll hear from leading banks embracing this future and seeing significant results.
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