The Journey to Deliver the Ultimate Automotive Customer Experience
The Journey to Deliver the Ultimate Automotive Customer Experience
Automotive companies are undergoing significant transformation, which will have repercussions on the entire customer experience and value chain. While automakers have to continue to Acquire, Retain, and Maintain Loyal Customers in their traditional business, they are also looking at emerging new business models such as Mobility and Transportation Services. In this session, learn how leading automotive enterprises are delivering on the emerging two-speed automotive innovation and business model mandate by seamlessly connecting to customers, dealers, partners, suppliers and employees in entirely new ways.
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