Effortless Contact Center Agent Experience
Effortless Contact Center Agent Experience
The Customer Solutions Centers are unable to deliver on customer centricity due to a number of key challenges, including outdated legacy CRM applications, product-centric service models, and complexity arising from multiple legacy systems. Join us to learn how clients have engaged PwC to help the Customer Solution Center overcome these challenges by designing a future state operating and service delivery model enabled by Salesforce technology implementation, and to deliver financial and non-financial benefits for all stakeholders including customers, employees, and executive leadership.
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