Customer Experience Transformation with Flagstar Bank
Customer Experience Transformation with Flagstar Bank
Join Flagstar Bank, along with Accenture, for a look at their journey with Salesforce to transform their customer experience, migrating from an old legacy Call Center to utilizing Service Cloud. See how they went from complex, costly, and outdated service models to a leading service innovator with omni-channel success that spans both agent and customer-facing channels. Become inspired about the "art of the possible" for service innovation in the digital era.
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