The Future of Travel & Hospitality with Arne Sorenson, Marriott International
The Future of Travel & Hospitality with Arne Sorenson, Marriott International
With tourism at an all-time high, the travel and hospitality industries are challenged with building infrastructure to accommodate the growing number of travelers, creating a personalized experience that keeps up with guest expectations, and upleveling security requirements in the digital age. Businesses have the opportunity to leverage emerging technologies such as biometrics, IoT, and AI - as well as an increased amount of volunteered traveler data - to create new and exciting, yet still seamless, guest experiences. Arne Sorenson, President and CEO of Marriott International, shares how his expanding company is shifting its business from a transactional-based to a relationship-based model.
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