Increase NPS with Intelligent Telecom Customer Service

Increase NPS with Intelligent Telecom Customer Service

Service providers are struggling with conflicting business goals in their customer service organization. They must drastically reduce costs, but at the same time they want to improve customer satisfaction and loyalty, and increase cross sell and up sell. Join this session with CenturyLink and Nokia to learn how enhancing customer service with new digital channels and AI can help achieve those goals.
Show More

Watch the latest videos from Salesforce

Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Our industry is facing an inflection point, and we believe the tech industry has an urgent responsibility to help shape the future.
Join our #SalesforceOhana to be part of one of the World's Best Workplaces for three years in a row.
Southwest Airlines is a Trailblazer in empowering employees to provide better service.
We are stronger together. Learn more about Salesforce's commitment to creating a more equal world for all.
See how Salesforce is helping companies of every size get on the path to their best business.

Discover more videos & live broadcasts on Salesforce LIVE.