Increase NPS with Intelligent Telecom Customer Service
Increase NPS with Intelligent Telecom Customer Service
Service providers are struggling with conflicting business goals in their customer service organization. They must drastically reduce costs, but at the same time they want to improve customer satisfaction and loyalty, and increase cross sell and up sell. Join this session with CenturyLink and Nokia to learn how enhancing customer service with new digital channels and AI can help achieve those goals.
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