Creating Amazing Brand Advocates: Let's Give Them Something to Talk About

Creating Amazing Brand Advocates: Let's Give Them Something to Talk About

Brand advocates, as in happy customers who talk about you, are a key part of any business, and according to Nielsen, 88% of consumers placed the highest level of trust in word-of-mouth recommendations from people they know. Creating and keeping these extremely influential advocates has become an essential business function, especially for customer service. Not only can great service interactions lay the foundation to build brand advocates, but brand advocates themselves can help companies enhance their customer service operations. Join us as service industry expert Shep Hyken shares how you can engage your customers through service to encourage, create, and cultivate brand advocates. Shep will leverage his expertise to give you a guide to start building your own network of brand advocates.
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