Customer Panel: How Trailblazers are Transforming Service with Digital Channels

Customer Panel: How Trailblazers are Transforming Service with Digital Channels

Making the shift to digital support channels is not an easy task. Common questions that can arise include what channels are a right fit - with the demand for mobile messaging, bots, online self-service, and social media support increasing? Do you have the right resources in place to manage these channels and their unknown case volumes? Join us as Trailblazers from DoorDash, Wendy's and The Chamberlain Group, Inc. share the answers to these questions, as well as their stories about how making the shift from voice to digital has transformed their customer service.
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