Use Natural Language Processing for Customer Sentiment and Intent
Use Natural Language Processing for Customer Sentiment and Intent
The ability to analyze text and understand conversations with AI is now possible with Salesforce Einstein. Einstein Language APIs can be used to build natural language processing into your apps and unlock powerful insights from unstructured text. In this session, you'll learn and see how Salesforce Einstein analyzes, understands, learns, and adapts to customer conversations with its APIs and how those APIs can result in increased customer satisfaction and sales productivity.