Build a Personalized Customer Experience & Engagement Model (Featuring Torani)
Build a Personalized Customer Experience & Engagement Model (Featuring Torani)
Torani worked with our Success Specialists to move their customer experience team from Desk.com to Service Cloud Lightning. We began with educating the Torani business and IT teams with the Getting Started: Service Cloud Lightning Accelerator. Then alongside their SI partner, we journeyed into the Service Cloud Lightning Console accelerator to help them design a personalized user experience for their customer experience team. But Torani did not stop there, we also enabled them on a new digital engagement channel: social customer service. We helped them integrate Social Studio with Service Cloud allowing them to engage with customers in a whole new way and gain visibility into their social brand.
Watch the latest videos from Salesforce.
A Single, 360 Shared View of Every Customer
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Leading Through Change
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.
The Inflection Point
Join our ten-part series to hear top CEOs share their stories with host Monica Langley.
Connections with Sarah Franklin
Meet today's most innovative marketers.
Driving Equity and Access Through Higher Education Admissions
Hear how Trailblazers in education are ensuring class is in session for all.
How Women Are Using Their Voices to Drive Change
Female leaders discuss challenging the status quo and forging a new path forward for everyone.