Measure Key Customer Metrics Through Salesforce Service Cloud
Measure Key Customer Metrics Through Salesforce Service Cloud
When you ask for feedback throughout the customer journey, you have the power to identify challenges before they become truly problematic. This transforms the customer experience and sets them up for success. In this hands-on session, we’ll show you how to send surveys throughout the customer lifecycle -- across any Service Cloud channel -- and how to turn those insights into action. Plus, you’ll hear from the Salesforce Customer Experience team how they’re leveraging GetFeedback to connect with customers and improve experiences.
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