Providing Seamless Service Across Digital Support Channels (1)
Providing Seamless Service Across Digital Support Channels (1)
Today, customers are in the driver seat. They expect businesses to provide them with efficient service, when they need it, and on the channels that they prefer. Join this session to hear from Trailblazer Scott Dresser at Republic Services. Scott will touch on how they are meeting these customer needs by providing seamless service across digital channels including mobile messaging and chat, as well as how agents are leveraging Omni-channel to provide a efficient and connected customer experience.
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