Hiring and Training Customer Service Super-Agents
Hiring and Training Customer Service Super-Agents
Customers increasingly expect connected, personalized and multi-channel service. Salesforce's first product Superbadge equips Customer Service managers and supervisors with a structured way to hire and train a workforce that delivers digitally and emotionally savvy customer service. How does the contact center worker resume need to evolve in the age of intelligence? Join us to discover how we are building the criteria for a Customer Service Master Superbadge, together with our customers. Learn what it will mean for hiring experts with deep product knowledge, business/soft skills, and technical Service Cloud agility, and how we are blazing new career trails for the Super Agents of the future.
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