How to Measure Customer Loyalty with Net Promoter Score (NPS) in Salesforce
How to Measure Customer Loyalty with Net Promoter Score (NPS) in Salesforce
A great customer experience is built on consistent, quality interactions that show a company is in tune with its customers. As a key customer health metric, Net Promoter Score (NPS) helps identify brand advocates and at-risk accounts, so you can fight churn proactively. In this session, we'll discuss how you can get the most out of Net Promoter Score by measuring it with Salesforce.
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