Transforming Customer Service with Lightning Flow
Transforming Customer Service with Lightning Flow
The Salesforce Platform provides powerful process automation that empowers businesses to deliver the best customer service experience across every channel. In this session, we will cover how Salesforce delivers automation with Lightning Flow for Service that guides customer service agents and delivers experiences to delight every customer. We'll showcase New York Life Insurance who will be telling their story of how they've used Lightning Flow to deliver guided insurance processes that empower their contact center representatives to deliver great customer service.
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