Design a Natural Bot Conversation in 10 Steps (1)
Want to make your Einstein Bot natural and helpful in conversation with a customer? Salesforce UX is excited to give you a crash course in conversation design using the Einstein Bot Builder. This presentation provides a checklist that optimizes your dialogs to meet customer expectations for chat based on linguistic research, and demonstrates which tools in the Bot Builder make the process quick and easy. Admins will walk away with: a conversation design checklist, a list of tools and features in the Einstein Bot Builder that make this checklist quick and easy, the opportunity to receive a custom report from Salesforce UX on their bot's conversation design, and the opportunity to sign on for Bot Builder feedback research.