Aligning Customer Success and Service to Drive Company Growth
Aligning Customer Success and Service to Drive Company Growth
Customer expectations have changed. They want personalized support, consistent experiences, and proactive, consultative engagement. And if they don’t get it they will go elsewhere. According to Accenture, 41% of U.S. consumers said they ditched a company because of poor personalization and lack of trust. Building customer loyalty requires more than just great service - it also requires a great customer success program. In this session, you’ll hear about best practices to better align your success and service teams. We’ll share how to identify areas of opportunity to add value to your customers and streamline the process to quickly resolve their issues. And you’ll learn about the different tools you can use to empower your teams to create amazing customer experiences.
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