Prepare Your Workforce to Meet the Expectations of Your Connected Customer (1)
Prepare Your Workforce to Meet the Expectations of Your Connected Customer (1)
As the 4th Industrial Revolution ushers in a new era of customer service innovation, the role of your contact center workforce needs to evolve as well. How do you introduce new tools while ensuring agents and the business are open to and prepared for the change? Join us for an engaging, forward-thinking, interactive session as Overstock.com discusses the manager and agent training gap and how to prepare and maximize your customer service workforce in the age of the connected customer.
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