Prepare Your Workforce to Meet the Expectations of Your Connected Customer (1)

Prepare Your Workforce to Meet the Expectations of Your Connected Customer (1)

As the 4th Industrial Revolution ushers in a new era of customer service innovation, the role of your contact center workforce needs to evolve as well. How do you introduce new tools while ensuring agents and the business are open to and prepared for the change? Join us for an engaging, forward-thinking, interactive session as Overstock.com discusses the manager and agent training gap and how to prepare and maximize your customer service workforce in the age of the connected customer.
Watch the latest videos from Salesforce.
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.

Join our ten-part series to hear top CEOs share their stories with host Monica Langley.

Meet today's most innovative marketers.
Hear how Trailblazers in education are ensuring class is in session for all.
Female leaders discuss challenging the status quo and forging a new path forward for everyone.

Discover more videos & live broadcasts on Salesforce LIVE.