Trailblazers in Government: GSA

Trailblazers in Government: GSA

The General Services Administration, or GSA, is on a mission to deliver value and savings in real estate, acquisition, technology, and other mission-support services across the Federal Government. To establish themselves as the premier provider of efficient and effective acquisition solutions across the Federal Government, GSA had to start thinking about their customer experiences differently. Anahita Reilly, GSA's Chief Customer Officer, and Ryan Edelstein, GSA's Director of Enterprise Platform Solution, join us to share how their team is using a platform approach to enhance self-service, improve contact center experiences, and build relevant content journeys for their customers.
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