Go Beyond Service Cloud, Building Cases, and Customer Support

Go Beyond Service Cloud, Building Cases, and Customer Support

So your Entitlements are working, email-to-case is flowing, and customer support is escalating as it should. In this session, we'll highlight how to go beyond managing Customer Support and build cases for other internal processes. We'll focus on optimization of your IT, Operations, Customer Onboarding, and Sales Velocity teams. You'll hear real world use cases for implementing Service Cloud across multiple teams and departments. You'll discover how to evaluate and approach different business units and sell them on migrating into Salesforce for better visibility and efficiency.
Show More
Watch the latest videos from Salesforce.
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.

Join our ten-part series to hear top CEOs share their stories with host Monica Langley.

Meet today's most innovative marketers.
Hear how Trailblazers in education are ensuring class is in session for all.
Female leaders discuss challenging the status quo and forging a new path forward for everyone.

Discover more videos & live broadcasts on Salesforce LIVE.