Save Time, Reduce Clicks: Make Macros Work For You (1)
Save Time, Reduce Clicks: Make Macros Work For You (1)
Macros can be used to complete repetitive tasks, such as selecting an email template, sending an email to a customer, and updating the case status, all in a single click. They save time and add consistency to support agents' work. We will show you how to combine multiple actions and pre-build responses with macros that decrease your case handling and resolution time.
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