Close Cases Faster with Omni-Channel Skills-Based Routing
Close Cases Faster with Omni-Channel Skills-Based Routing
Ensure that cases are always routed to the right agent to solve the case the first time with Omni-Channel Skills-Based Routing. Automatically push work to agents based on their skill set, availability, and capacity through the power of the Omni-Channel routing engine. Join us to learn how to create and assign custom skills and set up routing workflows so work is always routed to the right agent at the right time, improving the quality of service for your customers and empowering your agents to close cases even faster.
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