Self-Service Communities: Deliver Great Service on Customers' #1 Support Channel
According to Harvard Business Review, 81% of all customers attempt to take care of matters themselves before reaching out to a live representative. Customers want answers to their questions fast, served up as painlessly as possible, and connected to additional support if needed. Learn how you can build an engaging self-service community that increases customer satisfaction and keeps your support costs down. Our Trailblazers will share how their solutions have delivered an exceptional experience that keeps their customers coming back.