Put Service Cloud Einstein to Work Assisting Your Agents (1)
Put Service Cloud Einstein to Work Assisting Your Agents (1)
Your agents are often on the front-line, representing your brand, with your most important customers. So it is crucial to empower them with the tools they need to resolve your customers’ requests. Learn how you can use Service Cloud Einstein to automatically classify cases, recommend knowledge articles, and more for your agents, resulting in an increase in agent capacity, productivity and retention for your support organization.
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